Frequently Asked Questions

Q: What is a prior authorization? A prior authorization is when an insurance company requires approval before a medication can be filled. I handle the entire process for you.

Q: How long does a prior authorization take? Most decisions take 24–72 hours, depending on the insurance company and medication.

Q: What information do you need to start? I need the prescription details, diagnosis, chart notes, and insurance information from the provider.

Q: Do you contact the insurance company for updates? Yes — I follow up regularly and respond to any requests for additional information.

Q: How will I know when it’s approved or denied? I notify the provider immediately once the insurance company makes a decision.

Q: Do you work with all insurance plans? I work with most commercial plans, Medicare Part D, and Medicaid (depending on the state).